Refund/Return Policy

To have a smaller impact on the environment to the benefit of us all, I don’t do mass production nor keep inventory.

The products on this website will be specially produced for you after ordering them based on your specifications.
After completion of payment, the order will be processed automatically. Unfortunately, cancellation is then no longer possible.

The European legal reflection period of 14 days will always apply. I always want to keep happy and satisfied customers, so please contact me at info@zephaustic.com so I can provide a solution. By default the customer is responsible for the postage of the return. Returns have to be sent back to an address in Roquetes, Spain which I will provide to you by email. Please always contact me first for details.

Damages and issues

Please inspect your order upon reception and contact me at info@zephaustic.com if the item is damaged or if you received the wrong item, so that I can make it right either by replacement or refund.